Careers

Qualifications:

  • Degree / Diploma in Hospitality Management or other related courses. 
  • Minimum of at least Three (3) years working experience in the same capacity preferably in a 5 stars property.
  • Having GCC experience is an advantage.
  • Preferably able to communicate in Arabic.
  • With great attention to detail, quality, productivity and excellence.
  • Energetic and high interpersonal skills.
  • Exceptional communication, organizational and leadership skills.

The Director of Sales – Conference & Events will drive the Conference, Events and Wedding Division team to reach pre-set goals, mission and expectations, expand client database, maximize revenue opportunities, build a strong presence in the conference, events and  local wedding industry and will serve as an ambassador to promote leadership directed towards sales growth, direct all functions according to the offered services whilst adhering to the utmost level of service excellence with both existing and new clients. 

The key responsibilities include :

  • Maintain an absolute confidential and professional driven work environment.
  • Responsible for directing the entire operations of the Conference and Events Sales Team.
  • Accountable for long- and short-term planning for Conference and Events Sales Division.
  • Responsible for establishing and monitoring measurable goals for the division.
  • Responsible for developing and implementing business plan and long term strategy for the successful growth of the division.
  • Participate and conduct regular briefings for the division team.
  • Maintain quality standards and service excellence within the division.
  • Conceive, develop and implement creative sales, marketing and public relations strategies and tactics that support and enhance organizational goals.
  • Implement and utilizes professional sales skills and practices to empower the team to maximize generated qualified leads, participate in professional networking opportunities to enhance awareness within the community and develop a strong client database.
  • Ensure maximum revenue generation for the functions and responsible to facilitate achieving set targets.
  • Responsible in creating an appropriate identity in the local market and implementing marketing strategies, best practices and campaigns to guarantee the success of set goals.
  • Anticipate and ensure the thorough fulfillment of client requirements and expectations as outlined in the event orders.
  • Ensure the correct planning, organization and execution of functions that meet the standards and expectations of clients and The REGENCY Hotel in relation to client communication and liaison with the needed in house responsible departments and outsourced related vendors, contracting process, catering services and any related responsibility.
  • Provide professional advice and guidance to assist the function clients with any aspect of their wedding for as follows:
  • Provide Expert Advice & Professional Suggestions
  • Coordinate & Liaison
  • Communicate Successfully
  • Assist & Guide Function Clients
  • Find Creative Solutions
  • De- Stress & Calm Function Clients
  • Planning & Organization
  • Designing Expertise: Theme, Color, Set-up…etc.
  • Deliver Wedding Vision
  • Creating events that evoke beauty & sophistication
  • Present cherished & memorable weddings and events
  • Build strong working relations with industry leading suppliers/ vendors.
  • Stay up to date with new industry trends and best practices.
  • Constant update on direct competition.
  • Ensure division is working within allocated budget and manage expenses within budget constraints and according to revenue.
  • Ensure that health, safety, sanitation, emergency and fire fighting rules and regulations are strictly adhered to.
  • Stay up to date with new industry trends and best practices. Constant update on direct competition.
  • Ensure division is working within allocated budget and manage expenses within budget constraints and according to revenue.
  • Ensure that health, safety, sanitation, emergency and firefighting rules and regulations are strictly adhered to.
  • Perform other assigned duties that contribute to the Hotel's mission and objectives.
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Qualifications:

 

  • Preferably having Degree / Diploma in Hospitality Management or other related courses in Pastry.
  • Having experience of at least Five (5) years in the same capacity at a Five (5) Stars hotel. High
  • Well experienced in wedding cakes, modern pastry and bakery techniques.
  • Demonstrate the ability to have mastered a wide knowledge of pastries and is always researching new industry trends.
  • Dynamic, energetic, creative, trained with outstanding technical skills and educated in Europe.
  • Strength in meeting high demand of banqueting operations.
  • With great attention to detail, quality service, productivity and excellence.
  • He/she must possess superior communication and interpersonal skills to provide overall guest satisfaction.
  • Able to adopt flexible working schedule and meet deadlines.
  • Excellent organizational and multitasking skills.

 

Key Purpose:

 

The Executive Pastry Chef shall be directly reporting to the Executive Chef and will be in charge of managing the pastry and bakery operations to achieve optimum profit, produce and develop outstanding pastry and bakery items.

Responsibilities Overview:

  • Well versed with budgeting and cost control.
  • Provide hands on creative experimentation with new pastry and bakery products.
  • Responsible for overseeing daily pastry and bakery operations for the restaurants and baqueting.
  • Create outstanding variety of pastris, wedding cakes, chocolates and bakery items for different functions and occasions.
  • Optimizes the food items during preparation and production whilst ensuring  a high standard of products.
  • Regularly research and remain current with pastry and bakery market trends.
  • Work closely with the Purchasing Department to ensure purchasing of quality products.
  • Checks all pastry and bakery preparations for standard and quality and maintain menu sensitivity by dealing with the guests.
  • Ensure that hygiene, health & safety, emergency & fire fighting rules and regulations are adhered to.
  • Maintain food cost by controlling waste without compromising standard and quality.
  • Interview, hire, train, supervise, develop, discipline, counsel and evaluate pastry and bakery team members according to the Regency Hotel standards.
  • Perform other assigned duties that contribute to the Hotel's mission and objectives.
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Qualifications:

 

  • Degree / Diploma in Hospitality Management or other related courses. 
  • Minimum of at least Three (3) years working experience in the same capacity in a 5 stars property.
  • Having outstanding knowledge of the laundry operations.
  • Knowledgeable with Micros POS
  • With great attention to detail, quality service, productivity and excellence.
  • Exceptional communication, organizational and leadership skills.

The Laundry Manager is responsible for the entire laundry indoor operations and external contracts of the hotel including but not limited to implementing laundry methods for efficiency, cost control, planning, staffing and training therby ensuring excellent quality service. 

The key responsibilities include :

  • Develops and implements realistic action plans aimed to introduce and/or improve services, procedures and work methods in accordance to the short, medium and long term goals of the entire Laundry operations.
  • Apply technical advancement in the field of laundry operations.
  • Ensure that laundry of linen, uniforms and guest laundry are as per standard.
  • Maintain business relationships with suppliers.
  • Prepare yearly Laundry budget, requested forecasts and monthly P&L statements.
  • Actively assist in monitoring systematically the performance of the department.
  • Ensure proper internal training in order to maintain the highest grade of standard and efficiency.
  • Coordinate with the Engineering Department to ensure proper maintenance of the laundry equipment.
  • Ensure that laundry equipment are properly operated and maintained.
  • Will be reporting on duty during normal working hours and whenever presence is required.
  • Ensure a good rapport between associates and management.
  • Oversee duty rosters to ensure smooth operation.
  • Team oriented and able to cope with high volume of business.
  • Ensure a friendly, motivated and attentive attitude.
  • Ensure that health, safety, sanitation, emergency and fire fighting rules and regulations are strictly adhered to.
  • Stay up to date with the industry trends related to the field of laundry.
  • Properly and promptly reacts to changes in guest requests, business and company demands.
  • Perform other assigned duties that contribute to the Hotel's mission and objectives.
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The Sales Manager is responsible for providing proactive action and support with regard to the sales growth and development of the hotel business; Will be responsible for selling the hotel in the local and overseas marketplace through a well-defined sales solicitation program to ensure maximum exposure and sales productivity.

Qualifications:

 

  • Degree / Diploma in Hospitality Management or other related courses.
  • Minimum of at least Three (3) years working experience in the same capacity in a 5 stars property.
  • Having GCC experience is an advantage.
  • Preferably able to communicate in Arabic.
  • With great attention to detail, quality, productivity and excellence.
  • Energetic and high interpersonal skills.
  • Exceptional communication, organizational and leadership skills.

The key responsibilities include:

  • Initiates marketing research and marketing plan for the hotel.
  • Pick-up daily directives from the line manager.
  • Seeks out and contacts new accounts and regularly call on the established accounts.
  • Establishes sound working relationships with all clients.
  • Entertains prospective clients within the hotel in a conservative manner.
  • Negotiates with the clients to achieve maximum profit while satisfying clients needs.
  • Produce weekly and monthly activity report
  • Ensures that all correspondence such as but not limited to introductory offer, thank you letters, contracts and follow up letters are of a professional quality and on time.
  • Use and comply with all requirement of the Sales and Marketing and PMS systems.
  • Convert prospects to definitive accounts (targets to be established with Director of Sales).
  • Keeps a positive attitude towards the hotel, the management team and within the community.
  • Keeps the local informed of the special events that are occurring at the hotel.
  • Establishes good and close working relations with other departments within the hotel.
  • Studies and visits the competition, their facilities, rates and performance.
  • Performs other duties that may be assigned.
  • Set targets with proper production and follow up processes.
  • Ensure that health, safety, sanitation, emergency and fire fighting rules and regulations are strictly adhered to.
  • Stay up to date with the industry trends related to the field of sales and marketing.
  • Perform other assigned duties that contribute to the Hotel's mission and objectives.
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Key Purpose

 

The Director of Marketing is responsible for providing leadership with regard to the development of the hotel business, He / She will have to seek and be creative on all potential opportunities to promote/sales The Regency Hotel in the local and overseas market through a well defined marketing program strategy to ensure maximum exposure and return. To be an ambassador of the Hotel at all time and engage strong relationship with the local community. Identifies future trend and marketing resources to effectively communicate with all local and corporate level community.

 

Main Functions

Include the following and other duties may be assigned.

  1. Developing a Marketing Strategy
    • Follow up the major objectives and priorities set by the management.
    • Develop a 12 months and 3 years marketing plan
    • Develop strategy on new communication products and tactics
    • Analyze competitors marketing performance and prepare action plan.
    • Prepares sales & Marketing budget and business plan
    • Prepares an advertising budget and strategy.
  1. Departmental Administration
    • Reviewing the following on daily basis:

Day or upcoming promotion offers

Establish and support the S&M Mgr on special promotion/communication

                    Establish quality guest feedback questionnaires

Determine and develop all marketing tools (Brochures, collateral, gift, goodies, etc.)

                     

  1. Daily briefing the sales and marketing team

Day to day team activities and potentials

Support and prepare show round processes

  1. Communication and daily duties
    • Market feedback and critic analysis
    • Action plan for the all sales areas
    • Establish design campaign with relevant marketing support (flyers, press, etc.)
    • Guides and support sales staff on communication skills
    • Create and maintain a mail/contact data base
    • Work with third party in developing relationship and sponsorship
    • Always focus in promoting the product the best and most efficient way
  1. Sales Solicitation
    • Establish sound working relationship with all clients.
    • Research and evaluate client needs.
    • Entertain potential clients within the hotel in a conservative manner.
    • Develop and maintain relationship with airline companies (In flight Magazine and FAM Trip)
    • Produce and control weekly and monthly activity reports

Prepare entertainment plan (secretaries, bookers, airline).

    • Ensure that all the correspondence is professional and timely like:

          Introductory Letters/Offers

          Thanking Letters

          Contracts and Follow up Letters

  • Support the sales calendar of events with all and creative marketing support and tools.
  • Review and update our Web site marketing potential
  • Professionally represent the hotel and company by participating in client and industry events.
  • Creatively finding new ways to effectively generate revenues.

Present marketing activity journal.

  1. Standard Operating Procedures
    • Present reports to the EAM and General Manager on daily, weekly and monthly basis.
    • Function always within the guidelines of hotel policies and procedures.
  • Use and comply with all requirement of the S&M and PMS systems
  1. Promote All Aspects of the Hotel
    • Always keep a positive attitude towards the Hotel and the team.
  1. Management
    • Manage the performance of direct reports through monitoring, coaching, training and conducting performance reviews.
  1. Perform other assigned duties that contribute to the Company's mission and objectives.

 

 

 

Qualifications Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

   

Education and / or Experience

  • Graduation from university in Business & Administration/ Hotel line / Commerce OR
  • 4 years experience in the same position in a 4 or 5 Start hotel
  • Extensive knowledge working with Ms. Word, Excel, Power Point
  • Ability to communicate (verbal & written) with internal and external customers as well as been able to do prepare a presentation in front of an audience
  • Previous experience in supervising and developing a team
  • Extensive knowledge of GDS, e-channels & third party distribution channels.
  • Ability to analyze and understand hotel P &L statements and annual budget.

 

Any qualification or experience less than the above requirements should need approval from General Manager.

 

Language Skills

  • Fluency  in English – Writing, Reading & Speaking
  • Fluency in Arabic – Reading, writing and speaking
  • Any other language known will be added advantage
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