Careers

Qualifications:

  • Degree / Diploma in Hospitality Management or other related courses. 
  • Minimum of at least Three (3) years working experience in the same capacity preferably in a 5 stars property.
  • Having GCC experience is an advantage.
  • Preferably able to communicate in Arabic.
  • With great attention to detail, quality, productivity and excellence.
  • Energetic and high interpersonal skills.
  • Exceptional communication, organizational and leadership skills.

The Director of Sales – Conference & Events will drive the Conference, Events and Wedding Division team to reach pre-set goals, mission and expectations, expand client database, maximize revenue opportunities, build a strong presence in the conference, events and  local wedding industry and will serve as an ambassador to promote leadership directed towards sales growth, direct all functions according to the offered services whilst adhering to the utmost level of service excellence with both existing and new clients. 

The key responsibilities include :

  • Maintain an absolute confidential and professional driven work environment.
  • Responsible for directing the entire operations of the Conference and Events Sales Team.
  • Accountable for long- and short-term planning for Conference and Events Sales Division.
  • Responsible for establishing and monitoring measurable goals for the division.
  • Responsible for developing and implementing business plan and long term strategy for the successful growth of the division.
  • Participate and conduct regular briefings for the division team.
  • Maintain quality standards and service excellence within the division.
  • Conceive, develop and implement creative sales, marketing and public relations strategies and tactics that support and enhance organizational goals.
  • Implement and utilizes professional sales skills and practices to empower the team to maximize generated qualified leads, participate in professional networking opportunities to enhance awareness within the community and develop a strong client database.
  • Ensure maximum revenue generation for the functions and responsible to facilitate achieving set targets.
  • Responsible in creating an appropriate identity in the local market and implementing marketing strategies, best practices and campaigns to guarantee the success of set goals.
  • Anticipate and ensure the thorough fulfillment of client requirements and expectations as outlined in the event orders.
  • Ensure the correct planning, organization and execution of functions that meet the standards and expectations of clients and The REGENCY Hotel in relation to client communication and liaison with the needed in house responsible departments and outsourced related vendors, contracting process, catering services and any related responsibility.
  • Provide professional advice and guidance to assist the function clients with any aspect of their wedding for as follows:
  • Provide Expert Advice & Professional Suggestions
  • Coordinate & Liaison
  • Communicate Successfully
  • Assist & Guide Function Clients
  • Find Creative Solutions
  • De- Stress & Calm Function Clients
  • Planning & Organization
  • Designing Expertise: Theme, Color, Set-up…etc.
  • Deliver Wedding Vision
  • Creating events that evoke beauty & sophistication
  • Present cherished & memorable weddings and events
  • Build strong working relations with industry leading suppliers/ vendors.
  • Stay up to date with new industry trends and best practices.
  • Constant update on direct competition.
  • Ensure division is working within allocated budget and manage expenses within budget constraints and according to revenue.
  • Ensure that health, safety, sanitation, emergency and fire fighting rules and regulations are strictly adhered to.
  • Stay up to date with new industry trends and best practices. Constant update on direct competition.
  • Ensure division is working within allocated budget and manage expenses within budget constraints and according to revenue.
  • Ensure that health, safety, sanitation, emergency and firefighting rules and regulations are strictly adhered to.
  • Perform other assigned duties that contribute to the Hotel's mission and objectives.
Apply Now

Qualifications:

 

  • Preferably having Degree / Diploma in Hospitality Management or other related courses in Pastry.
  • Having experience of at least Five (5) years in the same capacity at a Five (5) Stars hotel. High
  • Well experienced in wedding cakes, modern pastry and bakery techniques.
  • Demonstrate the ability to have mastered a wide knowledge of pastries and is always researching new industry trends.
  • Dynamic, energetic, creative, trained with outstanding technical skills and educated in Europe.
  • Strength in meeting high demand of banqueting operations.
  • With great attention to detail, quality service, productivity and excellence.
  • He/she must possess superior communication and interpersonal skills to provide overall guest satisfaction.
  • Able to adopt flexible working schedule and meet deadlines.
  • Excellent organizational and multitasking skills.

 

Key Purpose:

 

The Executive Pastry Chef shall be directly reporting to the Executive Chef and will be in charge of managing the pastry and bakery operations to achieve optimum profit, produce and develop outstanding pastry and bakery items.

Responsibilities Overview:

  • Well versed with budgeting and cost control.
  • Provide hands on creative experimentation with new pastry and bakery products.
  • Responsible for overseeing daily pastry and bakery operations for the restaurants and baqueting.
  • Create outstanding variety of pastris, wedding cakes, chocolates and bakery items for different functions and occasions.
  • Optimizes the food items during preparation and production whilst ensuring  a high standard of products.
  • Regularly research and remain current with pastry and bakery market trends.
  • Work closely with the Purchasing Department to ensure purchasing of quality products.
  • Checks all pastry and bakery preparations for standard and quality and maintain menu sensitivity by dealing with the guests.
  • Ensure that hygiene, health & safety, emergency & fire fighting rules and regulations are adhered to.
  • Maintain food cost by controlling waste without compromising standard and quality.
  • Interview, hire, train, supervise, develop, discipline, counsel and evaluate pastry and bakery team members according to the Regency Hotel standards.
  • Perform other assigned duties that contribute to the Hotel's mission and objectives.
Apply Now

Qualifications:

 

  • Degree / Diploma in Hospitality Management or other related courses. 
  • Minimum of at least Seven (7) years working experience in the same field in luxury hotel.
  • Having outstanding knowledge of Food & Beverage operations.
  • With great attention to detail, quality service, productivity and excellence.
  • Exceptional communication and leadership skills.

The Food and Beverage Director is the strategic business leader for the entire administration and full operations of all F&B functions, outlets and extensive banqueting/catering operations ensuring that development and implementation of strategies will meet customer needs, employee satisfaction, and maximizing financial performance.


Management Competencies

Functional Awareness – Demonstrates knowledge of hotel and departmental strategies, services, procedures and process. Understands and uses professional approach to get things done.

 

Business Acumen – Demonstrates and understands the principles and mechanics of business and commerce. Focuses on profit and loss and takes decisions to maximize profit. Stays abreast of market information and understands developing market and business trends, taking account of customer perceptions and capitalizing on current business practices.

 

Building and Leading Teams – Able to build commitment and maximize team performance by providing direction, support and leadership, inspiring to achieve high standards of performance. Able to identify strengths and weaknesses of others and to foster their short and long-term development. Supporting and preparing staff for progression to take the business forward.

 

Decision Making / Judgement – Drive to seek out and assemble relevant information and data from a wide range of sources, ensuring that information gathered are relevant and adds value. Able to choose between different alternatives with care Ans use sound judgement in conditions of uncertainty.

 

Managing Performance – Able to manage the work of others to constantly improve their performance or help them to achieve performance levels that maximize their overall potential. Able to provide clear and enforce quality standards or deadlines to deliver high performance.

The key responsibilities include:

  • Develop and maintain F&B goals, budget and forecast.
  • Ensure exceptional customer service which include customer needs assessment, meeting service quality standard and evaluation of customer satisfaction survey.
  • Identifying key areas, issues and concerns and act upon immediately in accordance to prior agreed methods.
  • Maintain a high profile in guest contact, public relations and F&B sales activities.
  • Participate in all F&B sales activities to achieve maximum profitability.
  • Work closely with the Sales and Marketing for F&B related collaterals such as brochures, flyers, promotions, packages either by means of traditional or digital marketing.
  • Execute menu planning and pricing to achieve maximum sales.
  • Determine product requirements based on business needs and adjust where necessary.  
  • Actively assist in monitoring systematically the performance of the department.
  • Ensure proper departmental training in order to maintain the highest grade of standard and efficiency of service.
  • Team oriented and able to cope with high volume of business.
  • Ensure a friendly, motivated and attentive attitude.
  • Ensure that health, safety, sanitation, emergency and firefighting rules and regulations are strictly adhered to.
  • Stay up to date with the F&B trends in the industry.
  • Properly and promptly reacts to changes in guest requests, business and company demands.
Apply Now

Qualifications:

 

  • Degree / Diploma in Hospitality Management or other related courses. 
  • Minimum of at least Three (3) years working experience in the same capacity in a 5 stars property.
  • Having outstanding knowledge of the laundry operations.
  • Knowledgeable with Micros POS
  • With great attention to detail, quality service, productivity and excellence.
  • Exceptional communication, organizational and leadership skills.

The Laundry Manager is responsible for the entire laundry indoor operations and external contracts of the hotel including but not limited to implementing laundry methods for efficiency, cost control, planning, staffing and training therby ensuring excellent quality service. 

The key responsibilities include :

  • Develops and implements realistic action plans aimed to introduce and/or improve services, procedures and work methods in accordance to the short, medium and long term goals of the entire Laundry operations.
  • Apply technical advancement in the field of laundry operations.
  • Ensure that laundry of linen, uniforms and guest laundry are as per standard.
  • Maintain business relationships with suppliers.
  • Prepare yearly Laundry budget, requested forecasts and monthly P&L statements.
  • Actively assist in monitoring systematically the performance of the department.
  • Ensure proper internal training in order to maintain the highest grade of standard and efficiency.
  • Coordinate with the Engineering Department to ensure proper maintenance of the laundry equipment.
  • Ensure that laundry equipment are properly operated and maintained.
  • Will be reporting on duty during normal working hours and whenever presence is required.
  • Ensure a good rapport between associates and management.
  • Oversee duty rosters to ensure smooth operation.
  • Team oriented and able to cope with high volume of business.
  • Ensure a friendly, motivated and attentive attitude.
  • Ensure that health, safety, sanitation, emergency and fire fighting rules and regulations are strictly adhered to.
  • Stay up to date with the industry trends related to the field of laundry.
  • Properly and promptly reacts to changes in guest requests, business and company demands.
  • Perform other assigned duties that contribute to the Hotel's mission and objectives.
Apply Now

Qualifications:

 

  • 1-3 years experience in the same post in a 5 Star Hotel
  • High School graduate.
  • With great attention to details and quality focus.
  • With excellent supervisory and employee development skills.
  • With excellent customer service and problem resolution skills.
  • Computer literate (MS Office, Opera, Internet Research).

 

Job Description:

  • Schedule assignments and special tasks for housekeeping attendants (guestrooms or public area attendants).
  • Inspects all check-out rooms, randomly inspect occupied rooms (especially, VIP occupied rooms) and spot checks vacant rooms and arrival rooms ahead of time to ensure standards of cleanliness are being met.
  • Checks daily functions and prepares the areas in advance. Conducts random area inspections of public areas for immediate feedback or as a corrective measure. All completed inspection forms are to be forwarded to
  • Manager for any further action and/or follow-up.
  • Reports all maintenance requests to the Engineering Department and prepares job/work order. Reports immediately to Manager all lost or damaged items in guest rooms or public area.
  • Trains housekeeping attendants in matters related to the work assignments.
  • Thorough knowledge of all cleaning equipment and processes.
  • Perform other duties as assigned that contribute to the Department’s and Hotel's mission and objectives.

 

Apply Now

The Sales Manager is responsible for providing proactive action and support with regard to the sales growth and development of the hotel business; Will be responsible for selling the hotel in the local and overseas marketplace through a well-defined sales solicitation program to ensure maximum exposure and sales productivity.

Qualifications:

 

  • Degree / Diploma in Hospitality Management or other related courses.
  • Minimum of at least Three (3) years working experience in the same capacity in a 5 stars property.
  • Having GCC experience is an advantage.
  • Preferably able to communicate in Arabic.
  • With great attention to detail, quality, productivity and excellence.
  • Energetic and high interpersonal skills.
  • Exceptional communication, organizational and leadership skills.

The key responsibilities include:

  • Initiates marketing research and marketing plan for the hotel.
  • Pick-up daily directives from the line manager.
  • Seeks out and contacts new accounts and regularly call on the established accounts.
  • Establishes sound working relationships with all clients.
  • Entertains prospective clients within the hotel in a conservative manner.
  • Negotiates with the clients to achieve maximum profit while satisfying clients needs.
  • Produce weekly and monthly activity report
  • Ensures that all correspondence such as but not limited to introductory offer, thank you letters, contracts and follow up letters are of a professional quality and on time.
  • Use and comply with all requirement of the Sales and Marketing and PMS systems.
  • Convert prospects to definitive accounts (targets to be established with Director of Sales).
  • Keeps a positive attitude towards the hotel, the management team and within the community.
  • Keeps the local informed of the special events that are occurring at the hotel.
  • Establishes good and close working relations with other departments within the hotel.
  • Studies and visits the competition, their facilities, rates and performance.
  • Performs other duties that may be assigned.
  • Set targets with proper production and follow up processes.
  • Ensure that health, safety, sanitation, emergency and fire fighting rules and regulations are strictly adhered to.
  • Stay up to date with the industry trends related to the field of sales and marketing.
  • Perform other assigned duties that contribute to the Hotel's mission and objectives.
Apply Now

Key Purpose

 

The Director of Marketing is responsible for providing leadership with regard to the development of the hotel business, He / She will have to seek and be creative on all potential opportunities to promote/sales The Regency Hotel in the local and overseas market through a well defined marketing program strategy to ensure maximum exposure and return. To be an ambassador of the Hotel at all time and engage strong relationship with the local community. Identifies future trend and marketing resources to effectively communicate with all local and corporate level community.

 

Main Functions

Include the following and other duties may be assigned.

  1. Developing a Marketing Strategy
    • Follow up the major objectives and priorities set by the management.
    • Develop a 12 months and 3 years marketing plan
    • Develop strategy on new communication products and tactics
    • Analyze competitors marketing performance and prepare action plan.
    • Prepares sales & Marketing budget and business plan
    • Prepares an advertising budget and strategy.
  1. Departmental Administration
    • Reviewing the following on daily basis:

Day or upcoming promotion offers

Establish and support the S&M Mgr on special promotion/communication

                    Establish quality guest feedback questionnaires

Determine and develop all marketing tools (Brochures, collateral, gift, goodies, etc.)

                     

  1. Daily briefing the sales and marketing team

Day to day team activities and potentials

Support and prepare show round processes

  1. Communication and daily duties
    • Market feedback and critic analysis
    • Action plan for the all sales areas
    • Establish design campaign with relevant marketing support (flyers, press, etc.)
    • Guides and support sales staff on communication skills
    • Create and maintain a mail/contact data base
    • Work with third party in developing relationship and sponsorship
    • Always focus in promoting the product the best and most efficient way
  1. Sales Solicitation
    • Establish sound working relationship with all clients.
    • Research and evaluate client needs.
    • Entertain potential clients within the hotel in a conservative manner.
    • Develop and maintain relationship with airline companies (In flight Magazine and FAM Trip)
    • Produce and control weekly and monthly activity reports

Prepare entertainment plan (secretaries, bookers, airline).

    • Ensure that all the correspondence is professional and timely like:

          Introductory Letters/Offers

          Thanking Letters

          Contracts and Follow up Letters

  • Support the sales calendar of events with all and creative marketing support and tools.
  • Review and update our Web site marketing potential
  • Professionally represent the hotel and company by participating in client and industry events.
  • Creatively finding new ways to effectively generate revenues.

Present marketing activity journal.

  1. Standard Operating Procedures
    • Present reports to the EAM and General Manager on daily, weekly and monthly basis.
    • Function always within the guidelines of hotel policies and procedures.
  • Use and comply with all requirement of the S&M and PMS systems
  1. Promote All Aspects of the Hotel
    • Always keep a positive attitude towards the Hotel and the team.
  1. Management
    • Manage the performance of direct reports through monitoring, coaching, training and conducting performance reviews.
  1. Perform other assigned duties that contribute to the Company's mission and objectives.

 

 

 

Qualifications Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

   

Education and / or Experience

  • Graduation from university in Business & Administration/ Hotel line / Commerce OR
  • 4 years experience in the same position in a 4 or 5 Start hotel
  • Extensive knowledge working with Ms. Word, Excel, Power Point
  • Ability to communicate (verbal & written) with internal and external customers as well as been able to do prepare a presentation in front of an audience
  • Previous experience in supervising and developing a team
  • Extensive knowledge of GDS, e-channels & third party distribution channels.
  • Ability to analyze and understand hotel P &L statements and annual budget.

 

Any qualification or experience less than the above requirements should need approval from General Manager.

 

Language Skills

  • Fluency  in English – Writing, Reading & Speaking
  • Fluency in Arabic – Reading, writing and speaking
  • Any other language known will be added advantage
Apply Now

Key Purpose

The Assistant Executive Housekeeper is responsible to assist the Executive Housekeeper with overseeing the entire Housekeeping Rooms and Public Areas Operation.  He/she supervises the work of all housekeeping staff and ensures a high standard of cleanliness and service excellence is maintained throughout the hotel.

 

Main Functions

The following duties and responsibilities are not all inclusive and may be adjusted based on business demand:

  • Attends Daily Executive Briefing in the absences of the Executive Housekeeper.
  • Conducts daily briefing for all the staff and supervises their work and performance.
  • Coordinates with all other departments in matters relating to Housekeeping, especially the Front Office.
  • Trains and coaches the staff on the job.
  • Checks and ensures cleanliness of the front of the house.
  • Deals with guest complaints and records.
  • Reports and checks all maintenance works.
  • Takes charge of the Hotel Lost and Found.
  • Provides first aid for the guest and HK staff.
  • Orders and issues all housekeeping items.
  • Keeps inventories and records of all housekeeping items.
  • Arrange staff schedules for owner’s house as and when required.
  • Deals with outside contract companies in matters related to Housekeeping jobs.
  • Prepares and presents the Annual Vacation Forecast for the staff to the Executive Housekeeper for approval.
  • Perform other assigned duties that contribute to the Company's mission and objectives.

 

Qualifications Requirements

To successfully perform this job, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

 

Education and / or Experience

  • Must be a High School Graduate or equivalent
  • Prefer Graduate Credentials from an Accredited College or University or equivalent
  • Must have a minimum of 5 years of experience in Housekeeping with 3 years as an Assistant Executive Housekeeper in a 4 or 5-Star Hotel
Apply Now

KEY PURPOSE

To assist the Kitchen Artist in providing creative showpieces, fruit carvings required maintaining utmost hygiene & sanitation in order to achieve optimum level of guest satisfaction and organizational profitability in an atmosphere of teamwork and high employee morale.

KEY RESPONSIBILITIES

  • To assist in preparing creative buffet showpieces as required and provide prompt, courteous and accurate service to all customers (internal & external) as per organizational standards of quality.
  • To assist the Kitchen Artist in controlling wastage, without compromising on quality (showpieces).
  • Prepares all mis-en-place in his production sections for smooth kitchen operation.
  • Ensures hygiene and cleanliness of his area at all times.
  • Assists the kitchen artist in implementing organizational standards of quality.
  • Assists the kitchen artist in buffet set-ups in implementing organizational standards on preparation and presentation.
  • Responsible for maintaining all kitchen equipment in his area in working condition.
  • Perform other assigned duties that contribute to the Company's mission and objectives.
  • Actively supports the kitchen team for preparation in busy operation.

 

 

Qualifications Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactory. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

 

Education and / or Experience

Preferably Culinary graduate. At least 3 years relevant experience in similar field in a five-star hotel.

Apply Now