FAQ

It depends on the booking sources you are using whether by phone, hotel’s website or other online bookings. If it’s by phone or our website you can contact us directly to help you out but if you booked through other booking sources like booking.com you should contact them, and they will inform us.

The online booking shows only the available dates, thus, reservation online is secured and guaranteed 100%

Whenever the guest would like to cancel (the cancellation should be prior 24 hours of check in date). The refund process would take 14 working days, in case the guest paid by credit card.

Couples who are willing to stay at The Regency, are kindly requested to present their marriage certificate according to country law.

Booking online is now easier than ever, your luxury stay is just few clicks away through our new website, please go to “book now”, select you stay period, your room category, number of persons and find the offered rate for your convenience. Then you will be receiving a confirmation letter within short time to your email with a booking confirmation number, wishing you a pleasant stay

It depends on the booking sources you are using whether by phone, hotel’s website or other online bookings. If it’s by phone or our website you can contact us directly to help you out but if you booked through other booking sources like booking.com you should contact them, and they will inform us.

Yes, you can pay in cash or by K-net, Visa Card, Master Card or American Express.

Unfortunately, pets are not allowed at The Regency Hotel Kuwait.