Key Purpose:

The Executive Pastry Chef will be in charge of managing the pastry and bakery operations ensuring to produce an outstanding wide variety of dessert creations, baked goods, and confectionary work to achieve an exceptional culinary experience. 

Qualifications:

• Degree / Diploma in Hospitality Management or other related courses in Pastry. 
• Having experience of at least 5 years in the same capacity at a 5 Stars hotel.
• Dynamic, energetic, creative, trained with outstanding technical skills.
• Well experienced in modern pastry, wedding cakes, chocolates, and bakery.
• Strength in meeting the high demand for banqueting operations. 
• With great attention to detail, quality service, productivity, and excellence.
• Having superior communication and interpersonal skills.
• Excellent organizational and multitasking skills. 

Responsibilities Overview:

• Create an outstanding variety of pastries, wedding cakes, chocolates, and bakery items for different functions and occasions.
• Provide hands-on creative experimentation with new pastry and bakery products.
• Responsible for overseeing daily pastry and bakery operations for the restaurants and banqueting.
• Apply consistency in all recipes and pastry presentations.  
• Well-versed with budgeting and cost control.
• Optimizes the food items during preparation and production whilst ensuring a high standard of products.
• Regularly research and remain current with pastry and bakery market trends.
• Checks all pastry and bakery preparations for standard and quality and maintains menu sensitivity by dealing with the guests.
• Interview, hire, develop, and evaluate team members according to the hotel standards.
• Perform other assigned duties that contribute to the hotel’s mission and objectives.

Key Purpose:

The Recreation Manager will oversee the smooth running of the hotel recreation day-to-day operations for the Padel Court, Gym, and Pools to achieve the highest level of guest satisfaction.

Qualifications:

• Bachelor's Degree / Diploma in Hospitality Management or other related courses.  
• Having 4 years of experience in supervising water sports and recreation programs. 
• Sports enthusiast, tennis and padel sports experience will be an advantage.
• Effective communication and leadership skills.

Key responsibilities include:

• Drive revenues of the department through upselling and cross-selling especially the padel court.
• Create new, unique, and interesting recreation activities that draw upon the best cultural, sporting, or other offerings of the area in which the hotel is located.  
• To continually be positioning the sports and leisure offering as a differentiator and a point of competitive advantage for the hotel. 
• To have complete knowledge of the products and services offered by the hotel.
• To lead the implementation of all health and safety codes in the sports and leisure activities of the hotel, and to take full and complete care of children.
• Ensure that all activities are performed in a safe environment using proper safety techniques.
• Train and assist in the evaluation of attendants who work with fitness programs.  Supervise instructors and all other Team Members helping with any activities or functions arranged via the Sports & Recreations.
• Monitor the success of the activity’s programs through the number of participants per scheduled event and through guests’ feedback.  Make necessary adjustments to maintain top-quality, fun-filled, and original programs for hotel guests.
• Prepare and circulate clear information to guests about the events offered by the hotel.
• Ensure proper accounting procedures are followed when collecting charging fees for Sports & Recreations
• Be prepared to assume other sports and recreation duties or responsibilities as requested by management.
• Perform other assigned duties that contribute to the hotel’s mission and objectives.

Key Purpose:

The Guest Relations Manager provides leadership and will be responsible for the daily operations of the guest services, concierge, and butler service ensuring the highest standards of service and luxury experience upon arrival and departure,  proactive lobby management, and a consistent passionate service experience for all guests.

Qualifications:

• Bachelor's Degree / Diploma in Hospitality Management or other related courses.  
• Having at least 3 years working experience in the same capacity in a 5 Stars Luxury property.
• Excellent computer skills,
• Well experienced with the front office operations best practices and quality service standards.
• Knowledge with Opera PMS and other service-related software.
• Effective communication and leadership skills.

Key responsibilities include:

• Ensure a positive and exceptional guest experience for all guests.

• Directs the activities of guest services and concierge to create a welcoming experience
• Provide training and leadership to  all guest services and concierge team to execute quality standards.
• To be actively present in the lobby and assists the team when needed.
• Organize and perform side check in for VIPs & limousine arrivals.
• Use information gathered at the pre-arrival phone call/questionnaire to put together a personalized welcome amenity for the guests based on their learned preferences.
• Execute room inspections, escorting, pre-arrival calls, courtesy calls for guest in house, post-stay emails and follow ups.
• Deal with guest concerns and ensure guest satisfaction.
• Follow up on all guest reviews from booking.com and trip advisor and submit a monthly review of action plan for repeated issues and complaints.
• Meet and greet most arrivals, especially VIPs and create a personal and lasting connection with our guests
• Actively sell the hotel facilities and services.
• Understands dynamics and interacts fluidly with key service delivery departments, ensuring departments are fully briefed on guests’ requirements
• Pre-arrival Letters/calls and Post departure letters/calls to selected guests: Long stay guest, families reservations, VIP guests (including celebrities, politicians, etc…) and top suite bookings.
• Welcomes guest, establish rapport and socialize to become a point of reference during stay and convert reservations to direct bookings.
• Actively seek verbal or written feedback from guests and respond to all guest queries in a timely manner.
• Room Inspection for all VIP guests.
• Updates and helps maintain accurate profile notes. 
• Maintains updated mailing list of frequent/VIP guests for Birthday, Anniversary, and other important events.
• Handling guest complaints ensuring appropriate follow up, keeping updated Guest Experience Database
• Perform other assigned duties that contribute to the hotel’s mission and objectives.